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Changing devices

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In some situations, it may be necessary to replace your device. To ensure that the replacement goes smoothly, it is important to follow these steps:

  1. All devices look the same, making it easy to mix them up. Therefore, before getting your new device, we recommend that you write down the serial number of your old device. The serial number can be found on the back of the device.
  2. Charge your new device for 2-3 hours.
  3. Have your new device available and leave it on charge.
  4. Open Linkura in your phone.
  5. Tap “My device” at the home tab.
  6. Choose “Unpair device” and confirm by tapping “Unpair”.
  7. Then click on the “Connect to device” button.
  8. Follow the instructions to connect the device.
    NOTE: Make sure it is the new device that flashes white when you confirm the connection.
  9. Your new device is now connected and you can resume using Linkura as usual.
  10. Place your old device in the return envelope that came with the delivery.
  11. Place the return envelope in the post box of your choice.
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